Question 1

What shipping methods are available?

Accepted Answer

We deliver to all 18 Iraqi governorates through our delivery partners. Baghdad orders typically arrive same-day or next-day.

Question 2

How long will it take to get my package?

Accepted Answer

Baghdad: 1–2 business days. Other governorates: 2–5 business days depending on location.

Question 3

How do I track my order?

Accepted Answer

After confirming your order, we send you the order number and tracking link by SMS. You can also check the status from your account page.

Question 4

Do I need an account to place an order?

Accepted Answer

No, you can check out as a guest. Creating an account makes it easier to track orders and save your addresses.

Question 5

What payment methods do you accept?

Accepted Answer

Cash on delivery in all governorates, credit cards, and bank transfer.

Question 6

Can I cancel or modify my order?

Accepted Answer

Yes, as long as the order has not shipped yet. Contact our support team as soon as possible.

Question 7

How much does delivery cost?

Accepted Answer

Delivery cost depends on your governorate. The final cost is shown at checkout.

Question 8

Do I receive an invoice with my order?

Accepted Answer

Yes, an official invoice is included with every order — keep it for any warranty claim.

Question 9

What is your return policy?

Accepted Answer

Products can be returned within 7 days of delivery if in original condition with all accessories.

Question 10

Are products under warranty?

Accepted Answer

Yes, all our products are 100% original with official manufacturer warranty. Warranty length varies by product and brand.

Question 11

How do I claim warranty?

Accepted Answer

Keep your purchase invoice and contact us through the Support page. We will guide you through the inspection and repair or replacement process.

Question 12

Are all products authentic?

Accepted Answer

Yes, 100%. We only sell original products from authorized distributors for each brand.

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